Account Information
Your full name, date of birth, phone number, email address, and bank account details provided during registration or identity verification.
What Information Does hoki Collect?
When you register or use the hoki platform, we collect several categories of information to ensure our services run smoothly and securely. The types of information collected are as follows:
Payment Information
Records of deposit and withdrawal transactions in Malaysian Ringgit (MYR), including the bank account numbers used for secure payment processing.
Device & Browser Information
Device type, operating system, IP address, browser type, and screen resolution used to access the platform, for the purpose of optimising your user experience.
Usage Data
Records of in-platform activity, including games played, betting markets selected, session duration, and your interaction history with platform features.
How Is Your Information Used?
All information collected by hoki is used solely for legitimate purposes directly related to delivering platform services. We do not use your data for any other purpose without your consent.
- Identity verification and account security — ensuring only the rightful account owner can access and manage their account.
- Financial transaction processing — enabling secure and accurate deposits and withdrawals in MYR.
- Enhanced user experience — analysing usage patterns to improve the interface, platform speed, and content relevance.
- Customer support — helping the hoki support team provide accurate and effective assistance whenever you contact us.
- Legal compliance — to fulfil applicable legal obligations, including anti-money laundering requirements and age verification.
- Service communications — sending important information regarding your account, transactions, policy updates, or relevant promotions.
Cookies and Session Tracking
The hoki platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies Used
- Session cookies — stored temporarily during your active session and automatically deleted when you close your browser.
- Persistent cookies — stored on your device for a set period to remember your preferences and login settings.
- Analytical cookies — used to understand how users interact with the platform, helping us identify areas for improvement.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect how the hoki platform functions on your device.
Data Retention and Security Measures
All hoki user data is stored on servers protected to industry security standards. We use SSL encryption for all data transfers between your device and our servers, ensuring sensitive information cannot be intercepted by unauthorised parties.
Your data is retained for as long as your account is active or as required to meet legal obligations. Once an account is closed and all legal obligations are resolved, personal data that is no longer needed will be securely deleted or anonymised.
Hoki conducts regular security reviews of our systems and updates data protection protocols in line with the latest threats to ensure user information remains protected at all times.
Information Sharing and User Rights
Third-Party Sharing
Hoki does not sell, rent, or disclose users' personal information to third parties for marketing purposes. However, in certain circumstances, we may share necessary information with:
- Payment service providers that process MYR transactions on our behalf, subject to strict confidentiality agreements.
- Relevant authorities where required by law or a valid court order.
- Technical and analytics service providers that help us operate the platform, with access limited strictly to the data they need.
Your Rights as a User
As a hoki platform user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold in relation to your account.
You may request corrections to any inaccurate or incomplete information in your account records.
You may request the deletion of your personal data, subject to applicable legal requirements.
To submit any request relating to your personal data rights, please contact the hoki support team via the in-platform chat function. We will process your request within a reasonable timeframe.
Policy Changes and How to Contact Us
Hoki reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or new platform features. Any changes take effect immediately upon publication on this page.
We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of the hoki platform after any changes constitutes acceptance of the updated policy.
If you have any questions, concerns, or requests relating to this privacy policy or your personal data, you may:
- Contacting the hoki support team via the live chat function within the platform.
- Referring FAQ page for answers to general questions about privacy and account security.
- Reading Terms and Conditions for more information on the platform's overall terms of use.
We are committed to responding to all privacy-related enquiries within a reasonable timeframe and providing clear, satisfactory explanations.
Still Have Questions About Your Privacy?
The hoki support team is on hand to help you understand how we protect your personal data.