User Protection
Self-control tools are available to all accounts with no conditions attached.
What is hoki's Commitment to Responsible Gaming?
Hoki takes our responsibility to all users seriously. Our platform is designed to deliver safe, enjoyable entertainment — not to be a source of financial or emotional stress. We believe every user deserves a positive playing experience, and we're committed to maintaining a safe environment for everyone.
Transparent Information
We provide clear guidance on the risks involved and how to get help.
Ongoing Support
Our support team is available to help you whenever you need it.
How to Recognise Risky Gambling Behaviour?
It is important to spot early warning signs before things get worse. Here are some signs to watch for in yourself or someone you care about:
- Spending more than you can afford or had planned to.
- Playing to chase losses and trying to win back money you've lost.
- Using money set aside for daily essentials such as rent or food.
- Lying to family members or friends about your gambling activity.
- Feeling restless, anxious, or stressed when not playing.
- Neglecting work, family, or social responsibilities because of gambling.
- Borrowing money or selling possessions to fund your playing activity.
- Unable to stop even when you've intended to.
If you identify with any of the signs above, we encourage you to use the self-control tools available on the hoki platform right away, or seek professional help.
How to Set Smart Time and Budget Limits
Setting realistic limits is the first step in responsible gaming. Before you start playing, decide how much money and time you are willing to spend — and stick to those limits.
- Daily, weekly, or monthly deposit limits — Set a maximum deposit amount within a given period through your account settings. This prevents spending beyond your means.
- Loss limit — Set the maximum loss amount you're comfortable with. Once you hit that limit, stop playing for the day.
- Time Limits — Set a timer or session limit to remind yourself when you have played long enough.
- Keep gambling as entertainment — Treat money spent on gambling the same way you would any other entertainment expense, not as an investment or a source of income.
Self-Control Tools Available at hoki
Hoki offers a range of self-control tools to help you manage your gaming activity more effectively. All tools are accessible directly through your account or by contacting our support team.
Set a maximum deposit amount for a daily, weekly, or monthly period based on what you can afford.
Take a break from the platform for a set period — 24 hours, a week, or a month — to clear your head.
Choose to self-exclude from the hoki platform for an extended period if you feel you need it.
Reach out to our support team for assistance with self-exclusion controls at any time.
To activate any of the self-control tools above, log in to your account and go to the settings section, or reach the hoki support team via live chat on the platform.
Minor Protection
Hoki strictly prohibits individuals under 18 from registering or using our platform. Protecting children and teenagers is an absolute priority for us.
- The registration process requires strict age verification. All users must prove they are 18 years of age or older.
- If you suspect someone under 18 is using your account, please contact the hoki support team immediately.
- Keep your login credentials secure and never share your account details with anyone, especially children or teenagers.
- You can use parental control software to block access to gambling sites on devices shared with your children.
- If you detect any attempt by an underage user to access the platform, please report it to us immediately.
Life Balance & Professional Help
Online gaming should only be a small part of a balanced life. hoki encourages all users to maintain a healthy balance between entertainment, work, family, and wellbeing.
Tips for Maintaining Life Balance
- Spend quality time with family and friends outside of gambling.
- Pursue hobbies and other activities that bring you joy and fulfilment.
- Always prioritise your basic needs, such as food, sleep, and overall health.
- Periodically review your playing habits to make sure they remain in check.
Professional Help Resources in Malaysia
If you or someone you know needs help with a gambling addiction, the following resources may be useful:
- Talian Kasih — Welfare and counselling helpline 15999 (24 hours)
- Hospital Bahagia Ulu Kinta — Mental health and addiction counselling services
- Gamblers Anonymous Malaysia — Peer support group for recovery
- Jabatan Kebajikan Masyarakat (JKM) — Counselling and social support services
Don't hesitate to reach out for help. Seeking support is a sign of strength, not weakness. The hoki support team is also on hand to help you find the right resources.
Need Help or More Information?
The hoki support team is here for you at any time. Your wellbeing always comes first.